CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan is announcing improvements to its project management system.

On June 8, 2015, CU*Answers Network Services will deploy the first phase of the planned deployment of the improved Latitude ticket request system. This will be the first of a three phased strategy with the remaining launch dates planned later in the year. Planned improvements include a change to the user format, categorization features to keep tickets organized and managed, the ability to have multiple owners, weekly tracking activity reports and the ability to flag persistent issues.

Ease in the delivery of pertinent communications regarding network support is a top priority for CU*Answers Network Services. Using Latitude a partnership is established between the user and the client, each having a vested interest in quality interaction from start to completion. CU*Answers’ investment in Latitude enhancements demonstrates the cooperative principle of education, training and information.

For more information about CU*Answers Network Services contact AVP of Network Services, Matt Sawtell at 800-327-3478, msawtell@cuanswers.com, or learn more at www.cuanswers.com.