West Michigan-based core processing cooperative CUSO, CU*Answers, reported that one of their newer clients, First Financial Credit Union, doubled the accounts assigned to them in just over a month. “The client was so impressed with our work and our model that they increased their investment with us by two fold,” exclaimed Jerry Collins the Team Leader of the Collections area. CU*Answers handles Collections as an ancillary service to their well-known core data processing system CU*BASE^® so that Credit Unions of any size can have the same expertise as large companies.

The CU*Answers model of collections uses a question/answer rapport with the members and a recurring contact to keep members aware of their concerns. This makes finding a solution more likely than just the normal promise to pay contact by many other agencies.