CU*Answers, the 100% credit union-owned, cooperative CUSO headquartered in Grand Rapids, Michigan, announced that in the 13.0 release of its CU*BASE^® core data processing software, it has consolidated four previous online member request screens into a single, searchable screen. Previously, staff would have to work through online banking contact requests, email changes, personal information changes, requested security changes and membership requests separately.

“As an example of our credit union owners driving development of our technology platform, we have consolidated everything to one screen to help staff not to miss a request,” said Scott Page, EVP of CU*Answers. “Our new Online Banking Requests screen includes sort and search capabilities to give credit unions the ability to view everything or divide work between multiple employees and see only specific request types. With over 85% of system enhancements coming from direct requests from our clients we are pleased to have the opportunity to have carried forward their vision for the already robust toolset,” says Page. More information about the 13.0 CU*BASE software upgrade can be found by visiting the CU*Answers website or by phoning a talented member of the CU*Answers Client Services team.