The Xtend Contact Center is currently within a beta period with phase two of the Bold360 Webchat rollout. Phase two allows credit unions to handle webchats internally via the web-based platform and offers the opportunity for Xtend to still assist with overflow and afterhours chats. “We are looking forward to a successful beta period and continuing to add depth to our webchat service to better fit the credit unions vision,” said Contact Center Manager Nate VanPatten.