In mid-March, Mark Lenaway, CEO of Northern Illinois Federal Credit Union (NIFCU), needed an eSignature solution and he needed it quickly. Lenaway looked to eDOC Innovations’ eDOCSignature^® product. The CUSO was able to fully onboard the credit union in only one day, responding quickly to the immediate situation. After being fully onboarded, Lenaway remarked “This is so awesome! I just sent a test document, and this software is so easy to use!”

Since their implementation in mid-March, NIFCU has already chosen to upgrade their solution to eDOC’s Business Tier option. When asked what drove him to upgrade so soon, Lenaway replied “eDOC Innovations is the best kept secret in the credit union land.”

“eDOCSignature is designed to securely allow credit unions to transact business with their member wherever and whenever they want,” said Dillan Fierro, the sales associate at eDOC Innovations who worked with NIFCU. “It’s a great day at work when I am able to help even one credit union and one member.”

eDOC announced in March that it was offering a subscription to its base level eDOCSignature package free of charge through September 30, with an eye on supporting the community and putting customer satisfaction first in response to the coronavirus outbreak.