Valley Oak Credit Union completes Complete Care migration

Located in Three Rivers, California, Valley Oak Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. Network Services partnered with CU*Northwest to complete the project. Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day-to-day operational and strategic IT needs into a single unified technology management solution.

“We chose CU*Answers Network Services for our technology management because we wanted a true partner who had the technical knowledge to support both our technology and our cybersecurity needs,” said Alan Cortum, CEO at Valley Oak Credit Union. “The expertise and knowledge the CU*Answers group displayed during conversion planning gave us confidence we had selected the right partner. Working with their network team was easy and they kept us updated on a regular basis before, during and even after the installation process. The level of expertise they bring to our credit union is excellent. We are more confident about our technology and our cybersecurity now that we are working with CU*Answers Network Services.”

CU*Answers Network Services now provides Valley Oak Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.

About the Partner

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 1.8 million members and $17 billion in credit union assets. For more information, visit
Representing a network of credit union owned CUSOs that have developed a capability for serving members in a whole new way, leverages the power and effectiveness of a collaborative network of business partners committed to coming together to provide credit unions a variety of popular services at competitive CUSO prices. The footprint of this network reaches over 600 credit unions nationwide and is designed to provide credit unions the opportunity to roll out new services faster to market and at a lower cost.

Network Services
Organized in 2002, CU*Answers Network Services is a full-service network technology solutions provider. They specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Its financial services portfolio includes servicing over 100 credit unions across the country. Visit for more information.

Press Release Center | Phone: 616.285.5711 | Toll Free: 800.327.3478 x167 | Fax: 616.285.5735
Please wait...