CU*Answers launches Complete Care Essentials

Starting in the 4th quarter of 2017, CU*Answers Network Services (CNS) launched a new offering for credit unions to assist with infrastructure and cybersecurity management. The offering, Complete Care Essentials, is designed around the same principle as the all-inclusive Complete Care offering but utilizes a one-size delivery of essential services using private and public cloud technologies.

“Our goal with Essentials is to be accessible to a larger number of credit unions that need our services,” said Matt Sawtell, VP of Managed Technology Services. “We were challenged to lower our entry price point and we’re using new technologies to change the delivery model. This has reduced our cost of goods by over 40%, all of which we’re passing along.”

Essentials is available to any credit union $30M or under in assets, 10 or fewer employees, and 1 location. The service includes managed firewall, endpoint security, remote and mobile access, Microsoft Exchange, patch management, file storage, backup and log aggregation. As with all CNS managed services, clients will receive detailed reporting on the services rendered.

“This is our commitment to the credit union movement,” Sawtell continued. “We are confident this offering will lend viability to the cybersecurity programs many CUs still need.”

About the Partner
Representing a network of credit union owned CUSOs that have developed a capability for serving members in a whole new way, leverages the power and effectiveness of a collaborative network of business partners committed to coming together to provide credit unions a variety of popular services at competitive CUSO prices. The footprint of this network reaches over 600 credit unions nationwide and is designed to provide credit unions the opportunity to roll out new services faster to market and at a lower cost.

Network Services
Organized in 2002, CU*Answers Network Services is a full-service network technology solutions provider. They specialize in LAN/WAN design, implementation and management; network security; firewall management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management; managed hosting solutions (facilities management), compliance and security audits (HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and support services. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Its financial services portfolio includes servicing over 100 credit unions across the country. Visit for more information.

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