Quantum Credit Union has selected CU*SOUTH as their new core technology partner to provide better member service and grow the credit union. CU*SOUTH provides the fully-integrated member-service core software solution, CU*BASE®, as well as credit union support services.
“After partnering with the same core processing company for over 25 years, making the decision to change did not come lightly,” says Quantum CEO Chuck Bullock. “Once we completed our due diligence, it became clear that CU*SOUTH could provide the services we need at Quantum Credit Union, offering a competitive value proposition, all within a business model that made sense to us.”
“We came into the due diligence process understanding that change is change, and that we would keep our members’ and employees’ satisfaction at the top of the ‘must have’ list,” explains Bullock. “We were impressed with the interface, and how intuitive the system seems to be. Some systems look like they were designed by a programmer, for the programmer.”
“CU*BASE was clearly designed with the end-user in mind! In addition, the message that we received from our peers, during our site visits, was that the conversion was smooth for staff and that their members adapted quickly.”
“What capped off our decision to make the change is the confidence that we have with CU*SOUTH’s leadership, their staff knowledge base, their ancillary support services, and the CUSO governance structure. We look forward to this new partnership.”
“Members come first in any core processing decision,” says Leo Vaulin, CEO of CU*SOUTH. “First, CU*SOUTH delivers the best online banking solution, which empowers members to do everything online – we have credit unions that operate with no physical branches – so the member self-service experience needs to be intuitive and fast – like Amazon or Google.”
“We’ve integrated every element of the credit union operation into a single cloud-based platform – CU*BASE – so there’s no worries about interfacing Product A with Product B – the data flows through a single system – from home banking to back office. Finally, to make sure that all credit unions, large and small, get the maximum benefit from our solution, we built a network of support services – from call center to back office and compliance – so credit unions can leverage our experience as well as our software tools.”
“Because we’re owned by credit unions, and not by banking software conglomerates, our pricing for both software and services was designed to be affordable for all credit unions – large and small,” concludes Leo Vaulin. “Making sure the members’ money stays in the credit union and in the community is the best way for a credit union to show its members that their interests come first!”
About the Partner
CU*South is a credit union-owned cooperative focused on building a network of successful credit unions. CU*South offers a wide variety of services including its flagship CU*BASE processing system offered in both online (ASP) and in-house processing environments, and Internet development services featuring It's Me 247 online banking product, and It’s Me 247 Mobile Web Banking – free for CU*BASE clients. As a partner of the cuasterisk.com network, CU*South provides the most comprehensive offering of information technology tools and services through a collaborative, shared ownership model, with the same great value credit unions offer members.
Representing a network of credit union owned CUSOs that have developed a capability for serving members in a whole new way, cuasterisk.com leverages the power and effectiveness of a collaborative network of business partners committed to coming together to provide credit unions a variety of popular services at competitive CUSO prices. The footprint of this network reaches over 600 credit unions nationwide and is designed to provide credit unions the opportunity to roll out new services faster to market and at a lower cost.