cuasterisk.com Within the past month, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, has provided call center services for three credit unions during their transition to a new core data processing system. Call center support was provided for two Ohio credit unions: PEF FCU based in Highland Heights and Vacationland FCU based in Sandusky, and one South Dakota credit union: Rapid City-based Rapid City Telco FCU. Each credit union underwent a conversion to the CU*BASE core data processing system from CU*Answers, Inc. (www.cuanswers.com). Read More
Press Tagged: Xtension Call Center
Xtension Call Center Announces New Operations Manager
The rapidly growing Xtension Call Center is pleased to welcome Jerry Collins as its new Operations Manager, effective January 8th, 2009. Collins, formerly Collections Manager for CU*Answers’ Lender*VP division, will now assist both Lender*VP and Xtension by focusing on direct oversight, team building, and quality control for a combined group of call center and collections agents. “This restructuring serves as another positive step toward driving more value for our credit union clients, as well as the clients of our partners at Lender*VP,” says Scott Collins, President of Xtend. “His experience helping grow and manage that business unit made him an excellent candidate for our call center as we build for the future.” Read More
Do Your Members Know That You Want Their Business?
Credit Union Boards and leadership teams have accepted the risk of mortgages, indirect lending, loan participations, and managing credit card portfolios. Most have accepted Courtesy Pay as a member-friendly alternative to an increasingly fee-tolerant demographic. Many are even accepting the risk of “micro-lending” by providing a credit union alternative to payday lending. So why have so many mid-market credit unions not accepted the risk that they can EARN from an effective call center strategy? Read More
Xtension Call Center Adds Outbound Member Calls!
The Xtend CUSO recently announced that its Xtension Call Center was maintaining its steady growth of credit union clients and had recently added several new services for better serving members. These services included handling various inbound member calls as well as outbound calls via the Member Reach Plus service. Xtend says this Member Reach Plus offering represents an expansion of its proven Member Reach service, which contacts members at key points during their credit union relationship. Xtend claims that since 2006, Member Reach had delivered over 1 million messages electronically to members, triggered by a series of pre-defined events such as loans reaching maturing, new memberships and more. Read More
