Ken Huber shares his experience:

”I would be pleased to be a reference for eDOC Innovations.  The credit union uses the 2020Cold Reports and 2020Cold Statements.  The conversion from TIGIR2 to TCCUS-SME was not very smooth but eDOC was very helpful in setting up the eDOC systems to handle the new reports and the process for downloading them automatically each day.

We had an issue with statements from the time of conversion.  SME produces statements using XML format.  Our statement producer did a nice job in the production of a great looking statement.  However, the credit union had no way to view the statement.  eDOC was able to generate an updated version of the statement that looked like the one produced by our mailer.  The credit union is now able to view the statement in the same format as that received by the member.  I’m much appreciative of the work eDOC did to get us to this position.  Thank you.”

“Our goal, as a CUSO, is to provide a service experience that our peers can talk about with enthusiasm.  Our team members are dedicated to our peers and their success,” comments Mark Fierro, Manager of eDOC’s implementation team.

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According to Stephen Broadbent, Information Technology Specialist at Martin FCU, “The assistance we received from the eDOC team was fantastic. Their efforts enabled us to focus on other aspects of the conversion, allowing us to have a smooth transition. We could not have done it without them.” He continued by saying the highly recommends clients going through a change in data processors to utilize services provided by eDOC Innovations during a conversion.

Mark Fierro, Manager of Installations at eDOC says, “It is always a pleasure to have positive feedback from our clients. It also demonstrates the value of our professional services when we are contracted to be onsite for these engagements.”

“A credit union’s e-document strategy is one that must be able to span across changes in core processing strategies. We are committed to ensuring our credit union owners and peers have complete support in any system change they experience,” comments Bret Weekes, President and CEO at eDOC Innovations. “We see more and more credit unions recognize that having a nimble e-document strategy protects the interests of the credit union and ensures ownership of critical and irreplaceable documents. These are documents that a credit union has to have access to, even after a change core processing providers — it isn’t a situation the credit union can just change a relationship and start over,” continues Weekes.

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