cuasterisk.comDuring the first quarter of 2009, Xtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, MI, spread beyond its Midwest roots as it began providing call center services for credit union partners in Massachusetts, Texas, and Washington D.C. These contact center services are provided by Xtension, a division of the CUSO that specializes in both inbound and outbound support initiatives for credit unions and industry partners. Currently the Xtension contact center supports twenty-two (22) credit unions throughout eight (8) states and the District of Columbia, as well as four (4) CUSOs in three (3) states. Read More
Press Tagged: Member Reach
Member Reach Business Going Strong
Xtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, MI, reports that its electronic member communication business unit -Member Reach- continues to be one if its most widely utilized services, supporting forty (40) credit unions in seven (7) states and counting. The service delivers electronic messages to credit union members at timely moments in their relationship with the credit union. These messages are delivered across multiple channels including Email, Home Banking E-Statement, and IVR textto- speech. Over the past twelve months, Member Reach has delivered 1.24 million messages to credit union members. Read More
Member Reach Business Going Strong
Xtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, MI, reports that its electronic member communication business unit — Member Reach — continues to be one if its most widely utilized services, supporting forty (40) credit unions in seven (7) states and counting. The service delivers electronic messages to credit union members at timely moments in their relationship with the credit union. These messages are delivered across multiple channels including Email, Home Banking E-Statement, and IVR textto- speech. Over the past twelve months, Member Reach has delivered 1.24 million messages to credit union members. Read More
CUSO Begins Construction of New Headquarters
Xtend, Inc., a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently began construction of its new headquarters location. Although the address will not have to change much — staff will continue to operate from within the facility that houses credit union partners from CU*Answers, WESCO Net, eDoc Innovations, and cuasterisk,com — the new space will bring together all twenty-three (23) full-time and part-time employees for the first time. Read More
Xtension Call Center Adds Outbound Member Calls!
The Xtend CUSO recently announced that its Xtension Call Center was maintaining its steady growth of credit union clients and had recently added several new services for better serving members. These services included handling various inbound member calls as well as outbound calls via the Member Reach Plus service. Xtend says this Member Reach Plus offering represents an expansion of its proven Member Reach service, which contacts members at key points during their credit union relationship. Xtend claims that since 2006, Member Reach had delivered over 1 million messages electronically to members, triggered by a series of pre-defined events such as loans reaching maturing, new memberships and more. Read More
Xtend and Member Reach – Delivering the Message!
Xtend, a multi-owned CUSO, announced it had designed a marketing platform for allowing credit unions to more easily contact members on a day-to-day basis. Xtend stated that the goal of its Member Reach service is to: Read More
