cuasterisk.comXtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, Michigan, announced that it plans to roll out a new marketing service later this year in a joint venture with its fellow CUSO CU*Answers. The service, which will carry the CU*Overdrive brand, will be a collaborative effort that combines marketing, consulting, web services, programming, and direct member support from multiple business units of the two CUSOs. Xtends Member Reach and Xtension Call Center business units will spearhead the efforts from an Xtend standpoint, joining forces with the CU*Answers Management Services (CMS) business unit. Read More
Press Tagged: Managed Services
CU*Answers Gividends Team Provides Compromised Card Support
CU*Answers, a 100% credit union owned CUSO known for providing core data processing is continually expanding its product and services offerings for credit union clients. The CU*Answers Gividends Team, which offers a suite of managed services to credit union clients, is now offering assistance to credit unions afflicted with a compromised card situation.
According to the CUSO, compromised ATM/Debit and Credit card events continue to be on the rise. The recovery process is very tedious and frustrating to members and institutions regardless of the number of plastics involved. The Gividends Team at CU*Answers is offering a new compromised plastics program, available in three different service levels. The services offered from this program range from sending maintenance files to card vendors, updating card configurations to designing personalized communication campaigns and directly contacting members affected by a compromised card situation.
Shirley Moore, EFT Account Executive for CU*Answers says, Were very excited to offer these services to credit unions. Unfortunately, compromised card instances are on the rise. We want our credit unions to know that we are available to help in any situation, big or small, regardless of the number of cards affected.
Member Reach Business Going Strong
Xtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, MI, reports that its electronic member communication business unit — Member Reach — continues to be one if its most widely utilized services, supporting forty (40) credit unions in seven (7) states and counting. The service delivers electronic messages to credit union members at timely moments in their relationship with the credit union. These messages are delivered across multiple channels including Email, Home Banking E-Statement, and IVR textto- speech. Over the past twelve months, Member Reach has delivered 1.24 million messages to credit union members. Read More
WESCO Net Announces Enhanced Managed IT Services
Kentwood, Michigan
WESCO Net recently announced that in early February, it had installed a new centralized IT monitoring, reporting, and asset management network at its Kentwood, MI processing facility that will house the new Deepsite application for clients utilizing WESCO Net for Managed Services. The solution will provide end-to-end monitoring and management of the clients’ data network over the Internet. Read More
