cuasterisk.com The credit union data processing system, CU*BASE, is incorporating a new online help system termed “Show Me the Steps”. According to CU*Answers, this feature is available with the 10.3 software release which became available to online processing credit unions October 17th. Self-processing credit unions are scheduled for release enhancements in November. Read More
Press Tagged: CU*BASE
CUSO Collaborates with Users to Develop NSF/ANR Tool
With the next set of software enhancements slated to be released to online clients May 16, CU*BASE users will have a new NSF/ANR Management Summary tool at their fingertips. Read More
CU*BASE Adds Reg. D Counter Warning
With the next set of software enhancements slated to be released to clients this month, CU*BASE users will now see a helpful message alerting member service staff when a phone transfer will exceed the number of transfers allowed by Reg. D requirements. Read More
CU*Answers Releases Gender Generator Tool
With the 10.0 CU*BASE Software Upgrade, CU*Answers clients will receive a new tool designed to assist them in updating memberships with an “unknown” gender designation. Read More
CU*Answers Adds Teller Posting Shortcuts to CU*BASE
According to the CU*BASE 10.0 Software Upgrade Release document, CU*Answers programmers have been hard at work not only adding visual enhancements to frequently used screens, but creating a series of teller posting aids and shortcuts making the special features stand out. Read More
New CU*BASE Features Streamline Member Verification
CU*Answers continues to make it easier for credit union staff to perform due diligence in member verification. With its recent 10.0 CU*BASE Software Upgrade, a new Photo ID Indicator will tell credit union staff whether a member has a photo ID on file while servicing the member. Additionally, to help emphasize the importance for staff to pause when the Verify Member and Comments screen appears, the label used to exit the window has been changed from “Backup” to now read “Verified Member.” Read More
CU*BASE Phone Operator and Inquiry Screens Receive Face Lift
CU*Answers has recently published the details of its 10.0 CU*BASE Software Upgrade, and with it comes a slew of changes to impact frequently-used Phone Operator and Inquiry Screens.
According to the CUSO, this release includes a huge revamp of several frequently used screens, which leverage the larger screen size changes made during the 2008-2009 GOLD upgrades. Some of the updated features include: Read More
CU*Answers to Hold Collection Roundtable
CU*Answers recently announced on its website that it will host a 3rd Quarter Roundtable event focusing on credit union methods, best practices, and other intricacies focusing on member delinquencies. Read More
CU*Answers Sponsors “Spec Writer Contest”
The Grand Rapids-based CUSO, CU*Answers, known for providing core data processing and its flagship CU*BASE system, is offering a contest reward of $2,500 to the person that designs the best spec for an integrated CU*BASE tool.
According to the CUSO, a good project spec requires the ability to imagine and clearly explain big-picture, high level overview of the project, and get down to the nitty-gritty details that define how the software will behave and what the end-use experience will be. Contest rules require that specs be submitted in a Microsoft Word formatted document, and include a thorough big-picture introduction suitable to be adapted for the Release Summary when the project is implemented, as well as include mockups of all related screens with explanations and illustrations of the specific changes to be made. Detail and structure guidelines have been provided on their website, as well as sample programming instruction, techniques for making screen mockups, templates and more.
Suggested project ideas include creating an on-demand process for members opting into a CU’s ski-a-pay program, a configuration and work process to handle common wire transfers, integrating a Savings Bond Redemption flow into teller processing, and others. The CUSO also recommends submitting an original idea, but reminds contestants to follow the posted rules and propose a project with enough complexity to warrant at least 7 pages of content.
This contest was announced in an email blast to CU*Answers clients late last week, with the headline “Another Chance to Win $$ for your Credit Union”. The CUSO is also concurrently running their 3rd Annual Video Contest, which awards $1,500 to the credit union that provides the best video contest concept conveying the theme: “Your Credit Union is Everywhere”.
According to Dawn Moore, VP Writing Team/Product Design for CU*Answers, “I’m really looking forward to discovering some untapped talent somewhere in the network. At the very least, I’m hoping the contest will provide some insight into the software design process, which can be as time-consuming and complex (and expensive) as the development work itself.”
For more information on this contest, go to: http://www.cuanswers.com/spec-contest/
Heartland CU Signs 7 Yr Agreement for DP Services
CU*Answers, the West Michigan CUSO known for providing its enterprise core data processing system, CU*BASE, has recently announced that Heartland Credit Union ($187M) of Springfield, IL, has signed a 7 year Agreement for data processing services. Heartland Credit Union has been serving the Springfield area since 1946, and now provides services to over 27,000 members from four (4) branch locations. Read More
CU*Answers Announces Release of New Peer Analysis
CU*Answers is getting ready to release its annual CU*BASE Peer Analysis. The Peer Analysis has proven to be a valuable tool for developing the potential of existing and new credit union partnerships and making the most from credit unions’ investment in CU*Answers.
According to the CUSO, this booklet contains a cross-reference of some key CU*BASE features and services, showing whether or not they are being used by other credit union partners. The Peer Analysis is organized by credit union member size, so you can easily compare a credit union’s usage of CU*BASE features with other credit unions of similar size. CU*Answers advises that a regular review of the Peer Analysis categories will help remind credit union CEOs of CU*BASE features they may have been waiting to implement, and possibly give the motivation to start.
New items added for the 2010 Peer Analysis include:
- 5300 Call Report Tools
- Due Diligence Monitoring Flag
- Privacy 2010 Controls
- Dividend Donations
- Red Flag Address Warning
- Tiered Service Analysis Tool
And much more!
CU*BASE Upgrade Includes New Security Audit Reports
CU*Answers continues to provide its credit unions with features embedded within its core processing system, CU*BASE, to assist them in remaining compliant in a strict regulatory environment. Some of the newest tools include two new Employee Security Audit Reports on the Auditing menu. Read More
CU*BASE Adds New Red Flag
To comply with Red Flag requirements to monitor things like address changes, a new Red Flag monitoring feature has been added to CU*BASE. This tool provides alerts to both the credit union and the member when changes are made to a member’s personal information to provide an extra layer of security against fraudulent activity. Read More
Instant Credit Configuration Added to CU*BASE
CU*BASE credit unions can offer “instant credit” on check deposits made at the teller line to selected members, similar to the manner that CU*BASE handles ATM deposits. Read More
CU*BASE Offers New Effective-Dating Option
A new tool to assist credit unions in handling account adjustments has been added to CU*BASE, the feature-rich core data processing solution offered by the West Michigan CUSO, CU*Answers. Read More
