cuasterisk.com Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced earlier this week that it will deploy the LIVECHAT Contact Center solution from European developer LIVECHAT Software for its web chat proof-of-concept project. During the selection process, Xtend evaluated several In-house and ASP chat solutions before deciding to move forward with the LIVECHAT enterprise solution. The CUSO plans to quickly deploy the LIVECHAT application to support its B2B (business-to-business) service offerings, while at the same time working with its core data processing partner, CU*Answers – to integrate LIVECHAT into an authenticated home banking B2C (business-to-consumer) solution. Read More
