cuasterisk.com CU*Answers, the West Michigan-based CUSO, recently announced it has teamed up with MoneyDesktop as a Personal Finance Management (PFM) tool. It said this newest tool is accessed when utilizing the It’s Me 247 Online Banking system. They went on to say that a participating credit union’s members will immediately see a “MoneyDesktop” button right on [...]
Author Archives: Tony Muka
CU*Answers Offers Board Member Handbook
March 20, 2012 – 4:01 pm
100% Credit Union-owned CUSO, CU*Answers, recently said that as part of its commitment to help educate and assist credit union Board of Directors with their due diligence responsibilities it had just released their 2012 Board Member Handbook. Credit unions may utilize the handbook as a tool to develop or update their own existing policies and [...]
CU*Answers and CUATV a Hit!
March 20, 2012 – 4:01 pm
CU*Answers announced that as part of its on-going Collaborative Marketing strategies for credit unions, the 100% Credit Union-owned CUSO partnered with Fulvew Productions to provide a series of videos. They said these videos may be previewed at www.cuatv.com
Martin FCU Signs with eDOC for ProDOC Packages™
March 14, 2012 – 2:50 pm
Martin Federal Credit Union, based in Orlando, Florida will be introducing eDOCSignature® for online remote signing of new account and loan documents to its members. The capability is made possible by eDOC Innovations ProDOC Packages™ module. The application allows the credit union to better manage the workflow of their lending procedures, and other multi-step transaction [...]
eDOC Celebrates 20th Anniversary
March 14, 2012 – 2:49 pm
eDOC is pleased to announce its 20th Anniversary! Founded in 1992, eDOC Innovations is a leading e-Document strategy solutions development CUSO (Credit Union Service Organization). With twenty years of experience, eDOC has emerged as one of the country’s largest providers of imaging solutions designed to work seamlessly with the myriad of different systems and technologies [...]
Cumberland County FCU Offers eDOCSignature™
March 14, 2012 – 2:49 pm
Cumberland County Federal Credit Union has expanded their eDOC platform to include ProDOC Packages™. Implementing ProDOC Packages™ into their e-document workflow will give the credit union’s various departments uniformity in processes, creating digital “Packages” for making easy and consistent workflows for staff to manage the frequently approached tasks, like a new loan or a membership [...]
CorePlus FCU Signs with eDOC for CheckLogic™
March 14, 2012 – 2:49 pm
CorePlus Federal Credit Union, based in Norwich, Connecticut recently signed on to implement CheckLogic™ from eDOC Innovations. The Check21 system, CheckLogic™, is integrated into their document imaging system and will allow the credit union to take ownership of their check images and incorporate them into their already existing e-document strategy.
Southern California CU Take Collaboration to the Next Step
March 12, 2012 – 2:35 pm
Last week, three multi-owned cooperative CUSOs – Michigan-based Xtend, Inc., Washington-based CU*Northwest, Inc. and Michigan-based CU*Answers, Inc. – helped facilitate a strategic planning session with a group of southern California clients and prospects. The event, which was organized to help foster intra-network collaboration using both credit union and CUSO resources, was hosted by South Bay [...]
Call Center Hours Expand to Meet Growth Demands
March 12, 2012 – 2:34 pm
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned CUSO, recently announced that it was increasing hours of operation to meet the demand for Xtension Call Center agents to handle inbound member service for its credit union clients. The CUSO indicated that effective immediately, Saturday call center hours are now 8:00am – 5:00pm ET.
ExamShare Improves the Credit Union Exam Experience
March 2, 2012 – 10:46 am
100% Credit Union-owned CUSO CU*Answers, recently said that one of the most common complaints it hears from credit unions is the difficulty in preparing for regulatory examinations. CEOs have long said that if they had a better idea of what to expect, it would allow them to focus upon being better prepared, and score higher [...]
CU*Answers PolicySwap Moves Forward
March 2, 2012 – 10:45 am
CU*Answers, the West Michigan-based CUSO, recently stressed that credit unions are often subject to a bewildering number of policies and regulations. In order to assist credit unions with managing their obligations, CU*Answers announced that it had developed PolicySwap in order to help credit unions navigate the compliance process and to reduce the compliance cost for each [...]
CUSOs Roll Out New Delivery Channel
March 2, 2012 – 10:44 am
Two Grand Rapids, Michigan-based CUSOs – Xtend, Inc. and CU*Answers, Inc. – have jointly released a new solution to help drive loan activity for their collective credit union clients. By combining the CU*Answers Retailer Direct loan origination tool with Xtend’s call center resources the CUSOs have created a seamless solution to help increase the number [...]
Xtend Takes a Leap Forward
March 1, 2012 – 10:36 am
In celebration of “Leap Day 2012”, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has taken another leap forward to support the growing client demand for its Xtension Call Center by rolling out a new front office lending service. The new service, which has been deployed as a proof-of-concept project with [...]
CU*NorthWest Tests Small Credit Union Initiative
February 27, 2012 – 3:21 pm
Sunkist Employees Federal Credit Union is the first credit union to sign with CU*NorthWest under a pilot program with a working title of the “Small Credit Union Initiative” (SCUI) — a prototype program designed to serve the smallest of credit unions.
HOT Off the Press – CU*NorthWest Education Catalog
February 27, 2012 – 3:20 pm
CU*NorthWest, a CUSO located in Liberty Lake, Washington announced today that their 2012 Education Catalog is available and classes are underway.
