cuasterisk.com eDOC Innovations joined over 50 Michigan credit union executives and over a dozen sponsors at the CUEmerge: Breakaway Brilliance conference held on October 27th and 28th at the MGM Grand Casino and Hotel in downtown Detroit, Michigan. The conference featured top-notch speakers and vendor/sponsors that all provided the credit union executives with valuable resources to [...]
Author Archives: Tony Muka
Harris County FCU Automates Tax Forms with DocLogic™
December 7, 2011 – 9:16 am
Harris County Federal Credit Union located in Houston,Texas which services over 14,000 members, recently announced they automated their tax form storage using eDOC Innovations document workflow suite DocLogic™.
Internet Authentication Nothing New
November 4, 2011 – 2:38 pm
CU*Answers, a Grand Rapids, Michigan base core processor, announced that on November 2nd, it held a web conference for all of their clients about the changes to the Federal Financial Institutions Examination Council (FFIEC) Supplement on managing high risk account activity through electronic channels. One of the main points of the conference was that the [...]
CU*Answers Introduces Network Compliance Teacher
November 4, 2011 – 2:36 pm
Audit Link, a division CU*Answers Management Services, has published its first addition of the Network Compliance Teacher. The magazine is a collaborative effort of CU*Answers and the compliance professionals of their credit union clients. Collectively they determine a theme, author the articles, and publish the magazine to all CU*Answers clients free of charge. “The articles [...]
Risk Concentration Analysis By The Dozen
November 4, 2011 – 2:35 pm
Audit Link, a division CU*Answers Management Services, announced today that they have completed their 12th risk concentration analysis for the CU*Answers client base. Since October of 2010 almost every credit union in the country has been required to complete a concentration risk analysis of their loan portfolio. “Unfortunately, even though it is now a requirement, [...]
CUSO Completes Its Largest Outbound Campaign Ever
November 3, 2011 – 11:34 am
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently completed its largest ever member outreach call project. The 9-month campaign, which was sponsored by its partner CU*Answers, Inc. (also a Grand Rapids-based CUSO), provided nearly 25,000 targeted outbound calls to members of the 59 credit unions that participated in the project.
Call Center Migrating to New Chat Tool Set
November 3, 2011 – 11:33 am
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently started a project to migrate the online chat service within its Xtension Call Center to a new platform. Xtension’s LiveChat service, which was rolled out to more than a dozen of its CUSO and credit union clients throughout the past year, is being [...]
CUSO Call Center Reaches Milestone
November 3, 2011 – 11:32 am
For the first time since it deployed its Xtension Call Center business unit, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, agents provided inbound member call support for three simultaneous credit union data processing conversions. Each project lasted from October 1st through October 15th and helped contribute to the record number of inbound calls [...]
CUSO Welcomes Two New Call Center Clients
November 3, 2011 – 11:31 am
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two credit union partners have contracted its Xtension Call Center to provide support for members in an overflow capacity. South Bay Credit Union ($67M, 8,200 members) based in Redondo Beach, California, and Oak Trust Credit Union ($65M, 10,000 members) based in Naperville, Illinois have [...]
CUSO Adds 59th and 60th Owners
November 3, 2011 – 11:31 am
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. San Antonio, Florida-based San Antonio Citizen’s Federal Credit Union ($125M, 10,600 members) and Birmingham, Michigan-based Birmingham-Bloomfield Credit Union ($50M, 5,900 members) became the 59th and 60th owners of the CUSO respectively.
CUSO Stock Price to Increase
November 3, 2011 – 11:30 am
The Board of Directors of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it will be increasing the price of new stock ownership effective January 1st, 2012.
CU*BASE Tracking Member Participation
November 3, 2011 – 11:11 am
CU*Answers announced that for clients utilizing its CU*BASE processing system, it’s Tiered Member Services feature designed to closely track member relationships and participation incorporates an online database tool for instantly reviewing average Services Per Member and Products Per Member for a rolling 12-month period.
CU*Answers AnswerBook Provides Multiple Uses
November 3, 2011 – 11:10 am
CU*Answers recently announced it has been using the AnswerBook as a secure form of communication with credit unions utilizing the CU*BASE processing system for several years. They said AnswerBook not only provides clients with a wealth of instant, online information as pertaining to questions they may have for utilizing CU*BASE, but is also utilized as [...]
CU*BASE Dashboards Making Big Splash!
November 3, 2011 – 11:07 am
CU*Answers said its CU*BASE system continues to expand upon its dashboard tools for how credit union CEO’s may instantly extract a variety of statistical data mining and graphics tools, intended to provide an instant view as to how their credit union is performing. CU*Answers stated that CU*BASE now incorporates over 65 “dashboards” to instantly display [...]
CU*BASE Branding Options Gaining Traction
November 3, 2011 – 11:05 am
CU*Answers announced that for credit unions utilizing its CU*BASE processing system, the capability to add custom graphics, or “branding” various CU*BASE screens by credit union staff – to a credit union’s preference is becoming a popular feature.
