eDOC’s RDC solution, CheckLogic Lite, is a part of its overall Check21 suite, and enables credit union members to securely submit deposits to the credit union without having to visit a branch. “CheckLogic Lite is a strategic aspect of our credit union’s overall direction to provide a key service to our members,” comments Phil Buell, President/CEO of Superior Federal Credit Union. “Remote deposit is key to servicing the new age of virtual members whose demographic requires virtual access to our account services 24x7x365. The collaboration with eDOC and Corporate One Federal Credit Union was attractive to us, as this is part of a larger eDocument strategy picture,” continues Buell.

“We are delighted to welcome Superior to our CUSO services. Their vision of reaching out to the virtual member and driving the value of the credit union is exciting and we support that collaborative spirit,” comments Bret Weekes, eDOC President/CEO. Looking to business development is a key initiative for credit unions to grow and increased sustainability,” continues Weekes.

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The NCCO designation is earned by professionals who have successfully completed a series of certification examinations provided by the National Association of Federal Credit Unions (NAFCU) that test their knowledge and understanding of regulatory compliance.  The designation is valid for two years.  To maintain certification, candidates must provide evidence of continuing education in compliance or successfully complete updated examinations.

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According to Gregg Stockdale, CEO for the Credit Union, they performed extensive due diligence while evaluating data processing solutions, which included a comparison of twelve (12) data processing companies.  “There were many defining factors that influenced our decision to go with CU*NorthWest.  The embedded functionality of the software, the intuitive navigation design of the system, and the quality end-user support made me confident that this would be the best option to serve our members,” commented Stockdale.  “Knowing that CU*NorthWest’s business model is that of collaborative ownership, and that it is part of the cuasterisk.com network of CUSOs is icing on the cake,” Stockdale continued.

According to Greg Smith, CU*NorthWest CEO, the conversion and transition process went very smoothly, partly due to assistance from the CU ByDesign CUSO, which specializes in supporting credit unions during the transition to CU*BASE, by providing consulting and operational assistance.  “By collaborating with the CU ByDesign team of experts, we were able to face this task head-on, and deliver seamless support in what could be a daunting process for credit unions and their employees.  As a CUSO, we value the principal of using collaboration as a driving force to remaining relevant in the credit union industry,” commented Mr. Smith  “Their expertise and insight as end users of CU*BASE greatly facilitated the critical decision making phase for product and procedure configuration.”

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“The solution actually blurs the lines between disaster recovery and business continuity for It’s Me 247 as the environment hosted at the Muskegon data center is able to connect to back-end IBM System-i hosts installed at other CU*Answers and WESCO Net data centers on-demand.”  Dave Wordhouse continues, “We’ve actually modeled the disaster recovery online banking network after our production network so that regardless of where the member access It’s Me 247, the member should enjoy the same overall performance.”

According to Wordhouse, the standby It’s Me 247 site could be activated anytime in less than 10 minutes to handle a failure of the production site. The cutover would be nearly transparent to members.

CU*Answers and WESCO Net have long championed highly available applications and its core application, CU*BASE, has been protected by highly available infrastructure since 2002. Investments will continue to be made to extend highly available capabilities across the CU*Answers suite of core applications.

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Dennis Degenhardt, President/CEO of Glacier Hills noted, “After using the SaaS eReceipts processes for a number of years it was time to expand our strategy to the in-house system.”  Degenhardt continued, “It was time to take the next step from being paperless with receipts to being paperless throughout the credit union. The DocLogic platform allowed us to do it, demonstrating that loan form processes and other business processes can be automated to the point where we will have very little need to scan documents.”

According to the eDOC CUSO, Glacier Hills started with the SaaS platform as a step to implementing an initial strategy, and then expanded that strategy into an in-house solution, which was their desired path to complete their vision of their e-Document strategy. Degenhardt stated, “You have to start somewhere and once you have adjusted to a paperless environment then you can take the next step and that’s what we did…we’re excited to see what’s next and what we can do with eDOC and our collaboration together.  As we look down the road we see delivering more information to our members and developing additional revenue opportunities, which we feel are key to our eDocument strategy, and eDOC’s solutions allow us that leverage point and will make us effective and efficient in our innovation.”

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According to the CUSO, this booklet contains a cross-reference of some key CU*BASE features and services, showing whether or not they are being used by other credit union partners.  The Peer Analysis is organized by credit union member size, so you can easily compare a credit union’s usage of CU*BASE features with other credit unions of similar size.  CU*Answers advises that a regular review of the Peer Analysis categories will help remind credit union CEOs of CU*BASE features they may have been waiting to implement, and possibly give the motivation to start.

New items added for the 2010 Peer Analysis include:

• 5300 Call Report Tools
• Due Diligence Monitoring Flag
• Privacy 2010 Controls
• Dividend Donations
• Red Flag Address Warning
• Tiered Service Analysis Tool

And much more!

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The CUSO points out that the most important element of this product is one that might not e obvious at first glance when reading through marketing materials from other financial institutions: The round up process is not posted immediately, on a per transaction basis.  Instead, a daily process will calculate the round up amount for all debit card transactions posted that day and post a single transfer from the checking account to the savings account.

Down the road, the CUSO will evaluate enhancements like adding credit union matching funds, doing special promo periods, tying it to Tiered Services for eligibility, etc.  But for now, this first phase will only include the basic round up transfers and will not include an automated mechanism for matching funds.

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According to the CUSO, Learn from a Peer is not a single feature; it is a goal for all of the information known about CU*BASE credit unions to be available and able to share at lightning speed.  It is the first step in reducing the cost of active innovation, allowing credit unions to search for references and ideas at the lowest possible cost, via CU*BASE.  There will be two basic styles of Learn from a Peer tools:  1) Aggregated views showing all or a group of credit unions together, either in a list or report format or via an online inquiry.  The first example of this will be the Tiered Service Peer Analysis.  2) One-peer-at-a-time views showing a specific configuration screen (or a series of screens) from one peer credit union at a time.  The first foray into this still will be with all of the over-the-counter fee configurations.

The new Tiered Service Peer Analysis is available with the 9.4 CU*BASE Release.

Other ideas for future phases include:

• Compare rates for savings, certificates, and loans across multiple credit unions in a peer group
• View product configurations such as loan products , savings divided applications, and certificate types
• Copy paragraphs or complete forms from a peer’s library of Misc. Member Account Forms (TIS disclosures, etc.)
• View configurations for service charges, including minimum balance, transaction, and account service charges

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This CUSO, known for providing its flagship core data processing system to 165+ credit unions nationally, is rolling out mobile banking in three distinct phases.  The first, It’s Me 247 Mobile Web Banking uses an automatic redirect from the standard It’s Me 247 website if a member is using a mobile device.  With a similar feature set as It’s Me 247, but with views optimized for web browsers on mobile devices, and slightly more advanced for the iPhone and Android-based devices.  A mobile optimized version of credit union websites is strongly advised, as this will provided a consistent user experience for the mobile banker.

Down the road, in partnership with Firethorn, CU*Answers will be launching It’s Me 247 Mobile App Banking via a downloadable application installed on cell phones.  Firethorn has developed the front-end application to work on many different devices, and comes pre-installed on many AT&T phones.  The CUSO will provide this free for the first 15 months from the release date to give credit unions time to build and audience.

On the heels of the mobile banking rollout, teams at CU*Answers will be moving quickly into mobile banking via text messages, specifically:  One-way text for e-Alerts (including real-time alerts about balances, instead of the current once-a-day update), and two-way text for interactive banking via SMS text messaging.  The CUSO anticipates credit unions starting text banking programs with their members by the end of the second calendar quarter.

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“Just wanted to let you know we were very pleased with the training and setup Don did this week …Thank you for listening and delivering. Like any new piece of technology we have some bugs to work out, but it is much easier to work out bugs when you feel positive about the training and implementation of a new technology.” Said Scott Harriman, President and CEO at Cumberland County Federal Credit Union. “We know that a successful implementation requires tremendous effort and commitment from both the credit union and our team members. Although we don’t claim perfection, providing the highest level of service for our owners and peers is priority number one at eDOC.” comments Bret Weekes, President and CEO of eDOC Innovations. Cumberland County FCU will complete its implementation of the eDOC system later this year.

“Marcus and Craig bring varied and diverse backgrounds to eDOC, which will augment eDOC’s capacity to serve our clients,” Stated Bret Weekes, President/CEO. “Part of eDOC’s strategic development is to grow our firm by building a team of highly capable professionals who are all committed to serving credit unions, our peers and our owners. As e-document strategy experts, it is our responsibility to educate the industry on what is possible and ways in which to accomplish it. By building our professional team, eDOC is increasing its capacity to help every credit union make an e-document strategy a reality.”

“We are proud to have Credit Union Plus select eDOC as their paperless solution provider. They are representative of other credit unions that strive to deliver the best service and financial opportunities to their members. Becoming paperless with eDOC is an extension of that commitment,” explains Jared Christiansen, Director of Sales and Marketing for eDOC Innovations. “Like many other small credit unions, being paperless will allow them to compete with services that have traditionally been available to only large credit unions. We are excited to be a supporting parter and peer with them in their innovative way of thinking.”

Credit Union Plus is scheduled to implement eDOC’s in-houseCOLD system for Statements and Reports as well as in-house digital Receipts and Forms in Q4 of 2009.

“Our strategy in fulfilling member needs starts with our operations and extends throughout every aspect of our organization. Consequently, we are very pro-CUSO since working with organizations that are owned by credit unions means they understand their business from the inside out. We selected eDOC because their solutions and their strategies are efficient, effective and reliable. eDOC is just one of the ways we are staying in the forefront of our member’s minds and ahead of our competition,” reports Karen Browne, CEO of TBA Credit Union.

TBA is scheduled to implement eDOC’s in-house COLD system for Statements and Reports as well as in-house digital Receipts and Forms in Q4 of 2009.