cuasterisk.com CU*Answers today announced it has launched a new virtual CIO service under the AdvantageCIO brand. The new service provides a range of focused services designed to assist organizations of all types with strategic level technology planning, budgeting, and management.
CU*Answers Introduces CU*BASE® SE with CU Mortgage Direct, LLC
CU*Answers announced today that it recently released CU*BASE® SE (Servicer Edition), a new full-featured core processing suite targeted at vendors and CUSOs that service specialized member products for credit unions across multiple core processing environments. CU*Answers is partnering with Sioux Empire Federal Credit Union, Sioux Falls, SD, to unveil CU*BASE® SE for their mortgage CUSO – CU Mortgage Direct, LLC (CUMD). Read More
Latest Support Projects Wrap Up Busy Year for Call Center
A busy year of data processing conversion support for Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is wrapping up with two final projects. Teams from the CUSO’s Xtension and SRS business units are currently engaged in support projects for Park City Credit Union (Merrill, WI; $143M; 23,000 members) and Port Conneaut Federal Credit Union (Port Conneaut, OH; $22M; 4,900 members). Xtension Call Center agents are providing overflow member service support, and SRS bookkeeping specialists are handling daily back office functions as an extension of the credit union staff. Both business units are being provided remotely from Xtend’s Grand Rapids operations center. Read More
CUSO at Nine Years and Counting
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, celebrates its ninth anniversary today. The CUSO, which officially began operating on December 10, 2002, was formed as a cooperative venture by eleven (11) credit unions and fellow Grand Rapids-based CUSO CU*Answers, Inc. as equal owners. Today, Xtend’s products and services support nearly one hundred fifty (150) credit unions and CUSOs and boast more than sixty owners. Read More
CUSOs Partner Again to Drive Member Demand
In a web conference earlier this week, Xtend, Inc.and CU*Answers, Inc., two Grand Rapids, Michigan-based multi-owned cooperative CUSOs, announced that for the third straight year they would be collaborating on a “500 Free Call” offer to their nearly 200 credit union owners and clients across the country. As in previous years, credit unions can choose from a library of targeted lending or general member outreach campaigns, as well as the preferred timing during the first three quarters of 2012. Read More
CUSO Adds 1st Owner in Two States
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added two credit unions to its ownership ranks. Both represented the first owner from their respective states. Fontana, California-based Inland Valley Federal Credit Union ($36M, 3,700 members) and Des Moines, Iowa-based Des Moines Police Officers Credit Union ($35M, 2,200 members) became the 61st and 62nd owners of the CUSO respectively. Read More
MSECU Teams with CU*SOUTH to Lower Delinquency by 71%
A collaborative effort with CU*SOUTH’s Managed Services Collections and Lending has dramatically lowered MSECU’s delinquency rate, recovered a substantial amount of money and preserved member relationships with the credit union.
Fairhope, AL. October 11, 2011 – In the space of one year, Massachusetts State Employees Credit Union has seen its delinquency rate drop to 1.68% from 5.88% through a joint effort with CU*SOUTH’s Managed Services Collections and Lending. The team, which included MSECU’s Ed Connors, Susan Killory, Fred Connor, Bob McDonald and Claire Sheehan, worked with CU*SOUTH’s Rebecca Weemes to additionally recover over $65,ooo in charged-off credit card and consumer loans. Read More
WESCO Net to Expand on Its Operational Model
WESCO Net, a national managed-technology services firm in Grand Rapids, Michigan, announced major internal restructuring to create more streamlined operations, product portfolio expansion, and improved client services. “We are very excited about this move,” said Matt Sawtell, AVP of Managed Technology Services. “As our clients ask for more capabilities, we needed to respond in a fresh way to help them meet their business objectives. The market is changing rapidly and technology is becoming more commoditized. It is easier than ever to consume on demand. Businesses are realizing that investing in staff technology management doesn’t always make the most sense. With this new expectation, we have adjusted our support model to a pooled concept where specialized resources can more quickly be brought to bear.” Read More
WESCO Net and Chatter Yak! Partner on Social Media Website
Recently WESCO Net, a leading network solutions integrator and division of CU*Answers, announced it has partnered with Chatter Yak! to host their new social media marketing website, ChatterYak.com. Chatter Yak!, a CUSO started by Vacationland FCU in Sandusky, OH; specializes in online and social marketing services such as Facebook and Twitter campaigns. Read More
Audit Link Offers 2nd Conference on FFIEC Guidance
CU*Answers, a Grand Rapids, Michigan base core processor, announced that on December 15th, it held a second web conference for their clients about the changes to the Federal Financial Institutions Examination Council (FFIEC) Supplement on managing high risk account activity through electronic channels. Read More
CU*Answers Announces 2011 Sales Results
CU*Answers, the West Michigan-based CUSO, recently announced that it had signed contracts with 11 new credit unions that will be converting to the CU*BASE processing system over the course of the next year. They stated that these 11 newest clients represented over 100,000 members, and approximately $750 million in combined assets. CU*Answers said in total, it converted 14 new credit unions to CU*BASE during its 2011 fiscal, plus several new mergers into existing CU*BASE client credit unions. Read More
CU*BASE Core Processing Platform Approaches 200 Clients
CU*Answers, a 100% credit union-owned CUSO, announced that (8) additional credit unions had recently purchased stock to become CU*Answers Class A Stock Owners. CU*Answers said that with these most recent investors, it had now reached a record 102 credit union Owners. Read More
CheckLogic Expands Service Window!
eDOC Innovations, has announced that its business affiliate and partner Corporate One Federal Credit Union has further expanded the cutoff time for processing forward collection items. This change extends the processing time to 9:15PM ET, 6:15PM Pacific time. Corporate One Federal Credit Union, based in Columbus, Ohio, who has emerged as one of the strongest corporate credit unions in the country, providing services to more than 750 credit unions nationally with over $4 billion in assets. Read More
eDOC Launches New Facebook Page
eDOC Innovations recently launched a new Facebook page. eDOC Innovations worked with newly created marketing CUSO Chatter Yak to build a Facebook page that would bring eDOC credit union owners and peers up-to-date with recent events, promotions, and news happening at eDOC Innovations. Read More
CU*Answers Announces New Look to It’s Me 247 Mobile Web
CU*Answers, a Grand Rapids-based CUSO, announced a recent change to the appearance of It’s Me 247 Mobile Web Banking. The modern design creates an easier-to-use interface for the end user. CU*Answers said that more than just a pretty new face, the new interface will also set the stage for their next big change: bill pay for Mobile Web!
In addition to Mobile Web Banking, which is provided to credit unions on its CU*BASE processing platform free of charge, CU*Answers recently announced the release of its Mobile Text Banking service. CU*Answers said that it will continue to develop its mobile web strategies in the coming years.
