cuasterisk.com WESCO Net, a Grand Rapids, MI based leader in network integration, security, and managed technology solutions, now has a full suite of products and services for enabling the enterprise remote workforce. A recent survey released by Interactive Intelligence and performed by independent research firm Vanson Bourne revealed that 50% of enterprises encourage “flexible and remote working” in order to recognize higher productivity, attract and retain well qualified employees, reduce office costs, and offer more responsive customer services.
WESCO Net’s new line of Remote Workforce products and services combines leading edge, secure technology to extend the credit union’s network footprint beyond the physical walls of the branch to literally anywhere. WESCO Net’s solutions leverage ubiquitous and readily available services like WiFi, broadband, and 3G/4G cellular services layered with fully integrated contact center applications plus secure web-based services delivered via a cloud and/or on-premise equipment at the branch to allow member service reps, loan officers, and executives complete and secure access to all their member servicing tools.
“These services have the potential to rewrite existing member service models,” explains Dave Wordhouse, VP Network Technologies. “Traditional models involve self service via web and voice response channels and brick and mortar via the branch. With Remote Workforce, we’re now providing the tools to let credit unions service their members anywhere the member may be. These are the tools that will let credit union executives start exploring new service models and opportunities leveraged for growth.”
WESCO Net’s Remote Workforce solutions are custom tailored to meet the requirements and budget of the credit union and work is currently underway to optionally deliver every component of Remote Workforce via WESCO Net’s cloud computing infrastructure.
About the Partner
CU*Answers
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned CUSO providing services to credit unions representing nearly 1.5 million members and $10 billion in credit union assets. For more information, visit cuanswers.com.
WESCO Net
Organized in 2002, WESCO Net is a full-service network technology solutions provider. They
specialize in LAN/WAN design, implementation and management; network security; firewall
management; IP telephony VOIP (voice-over-Internet protocol) solutions; records management;
managed hosting solutions (facilities management), compliance and security audits
(HIPAA/GLBA/SOX); high availability solutions; web site engineering, and hardware sales and
support services. WESCO Net provides services to the education, retail, legal, medical, real
estate, hospitality, and financial services industries as well as court systems and regional
municipalities. Its financial services portfolio includes servicing over 100 credit unions across the
country. Visit wesconet.com for more information.
