cuasterisk.com Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that today it has provided back office support for twelve credit unions to cover their processing needs over the Thanksgiving holiday. All of the twelve credit unions who are being supported utilize the CU*BASE core data processing solution from CU*Answers, Inc. The credit unions range in size from $21 million in assets to $375 million in assets and are located in three states – Michigan, New York, and Indiana. The support is being provided by the CUSO’s SRS (Shared Resources and Staff) business unit, which currently works share draft, ACH, ATM, and general balancing exceptions for more than three-dozen other credit unions on an ongoing basis.
“This service is nothing new to us,” says Xtend President Scott Collins. “For the past couple years we have provided this same stand-in holiday support for a couple credit unions here and there based on our availability and their holiday schedules during the year. The difference is that this year we made a concerted effort to market the service across the CU*Answers network. Several of these partners were familiar with our SRS team from working with us during their core DP conversion, so the trust factor was already there. We are pleased that most of these partners will be tapping into our shared resources pool for multiple holidays yet this fall and winter.”
According to Collins, the CUSO will be formalizing an annual holiday support service for 2010 as a means to incent commitment from their credit union partners and allow for effective resource planning for the SRS unit.
About the Partner
Xtend
About Xtend (www.xtendcu.com): Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan. Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more costeffectively. Their strategic offerings include bookkeeping services, inbound and outbound member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring, and insurance services. Xtend provides services for over 100 credit unions representing more than 1.2M members and $8B in assets. The CUSO is currently owned by 56 credit union partners.
