cuasterisk.com CU*Answers, known for providing data processing services to credit unions reports an increase of clients utilizing the CUSOs mortgage servicing and participation lending tool on CU*BASE for payment processing and reporting to Fannie Mae.
According to the CUSO, recently converted Boston-based Massachusetts State Employees Credit Union and Heartland Credit Union out of Madison, Wisconsin are using the CU*BASE software to service their Fannie Mae portfolios.
Significant upgrades have been to the CU*BASE system to ensure mortgage loans with 360-day interest calc type remain compliant for the secondary market, while making servicing easier for staff and members. Some of the changes include the ability to post a regular payment and a separate principal-only payment at the same time, with independent transactions and member-friendly descriptions. A new style of interactive messages has been developed to help both members and staff navigate the complex techniques required to post payments correctly on these type of loans. Additionally, new secondary transaction descriptions will clearly document a members decision, such as MBR-ELECTED PAYMENT FOR 3/1/09 or MBR-ELECTED PRINCIPAL-ONLY PMT and so on.
About the Partner
CU*Answers
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned CUSO providing services to credit unions representing nearly 1.5 million members and $10 billion in credit union assets. For more information, visit cuanswers.com.
